FAQs
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: It will usually take 3-20 business days for all orders to arrive depending on your location.
Q: Do you ship Internationally?
A: Yes! We ship internationally especially to Thailand, Phillipines and Singapore. If you are not from any of these countries, you can contact us and we will try to cater to your needs.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Dream Hutzz provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Which currency will I be charged in?
A: We processes all orders in MYR. While the content of the cart displayed in several currencies, you will checkout using MYR at the most current exchange rate.
Q: Do you offer a refund if I don't like the product?
A: Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at support@dreamhutzz.com and we will get back to you as soon as possible.